Privacy Policy

Effective Date: May 28, 2026 | Last Updated: May 28, 2026

Welcome to Marcos. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website marcosmeal.click, place orders, or otherwise interact with our food services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This Privacy Policy has been drafted in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations. If you are a California resident, additional rights and disclosures apply to you and are identified throughout this document.

1. Who We Are

Marcos operates a food service business through its website marcosmeal.click. We provide customers with the ability to browse our menu, place orders, make reservations, and engage with our services online.

Business Name	Marcos
Website	marcosmeal.click
Email Address	[email protected]
Address	United States

For any questions, concerns, or requests related to this Privacy Policy, please contact us using the details above. We are your primary point of contact for all privacy-related matters.

2. Information We Collect

We collect several types of information from and about users of our website and services. This information is collected directly from you, automatically as you navigate our site, and from third-party sources where applicable.

2.1 Personal Information You Provide Directly

When you interact with our website, create an account, place a food order, sign up for promotions, or contact us, you may voluntarily provide us with personal information, including but not limited to:

Identity Data: Your first name, last name, username, or similar identifier.
Contact Data: Your email address, phone number, billing address, and delivery address.
Order Data: Details of the food items you have ordered, including special dietary requests, allergies, and preferences you disclose to us.
Account Credentials: Passwords and other security information used for account authentication.
Payment Data: Credit card numbers, debit card numbers, and other financial information necessary to process payments. Note: Payment card data is processed by secure third-party payment processors and is not stored by us directly.
Communications Data: Any messages, feedback, or inquiries you send to us via email, contact forms, or customer support channels.
Marketing Preferences: Your preferences in receiving marketing communications and your communication preferences.

2.2 Information Collected Automatically

When you access our website, we and our third-party service providers may automatically collect certain technical and behavioral information, including:

Usage Data: Pages you visit, time spent on pages, links clicked, order history browsing, and navigation paths through our site.
Device Information: IP address, browser type and version, browser plug-in types and versions, operating system and platform, device identifiers, and other technology identifiers on the devices you use to access our website.
Location Data: General geographic location inferred from your IP address. If you grant permission, we may also access your precise GPS location to facilitate delivery services.
Log Data: Server logs that record your interactions with our website, including access times, error logs, and referring URLs.
Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies. See Section 8 for more details.

2.3 Information from Third Parties

We may receive information about you from third-party sources and combine it with information we collect about you. These sources include:

Social media platforms, if you interact with our social media presence or log in using a social media account.
Analytics providers who provide us with aggregated and individual-level data about how users interact with our site.
Payment processors who may share transaction confirmation or fraud-detection data with us.
Delivery partners and logistics services that process orders on our behalf.
Marketing and advertising networks that may share data to help us reach you with relevant promotions.

3. How We Use Your Information

We use the information we collect for various purposes related to our food service operations, website functionality, legal compliance, and business improvement. The legal bases on which we rely include your consent, the performance of a contract with you, our legitimate business interests, and compliance with legal obligations.

3.1 Service Provision and Order Fulfillment

To process and fulfill your food orders, including coordinating delivery or pickup.
To create and manage your account on our website.
To process payments and prevent fraudulent transactions.
To send you order confirmations, receipts, updates about your order status, and delivery notifications.
To accommodate special dietary requirements or allergy information you have provided.
To respond to your customer service requests, questions, and complaints.

3.2 Analytics and Website Improvement

To monitor and analyze trends, usage, and activities in connection with our website.
To understand how customers interact with our menu and services so we can improve our offerings.
To perform internal research, data analysis, and testing to improve user experience.
To diagnose technical problems and maintain the security and integrity of our website.

3.3 Marketing and Communications

To send you promotional emails, newsletters, special offers, and information about new menu items, subject to your marketing preferences and applicable law.
To personalize your experience on our website, including displaying menu recommendations based on your past orders or preferences.
To deliver relevant online advertising, including retargeted ads on third-party websites and social media platforms.
To conduct surveys, contests, or promotions and administer prizes.

Your Choice: You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected]. Opting out of marketing will not affect transactional communications related to your orders.

3.4 Legal Compliance and Safety

To comply with applicable federal and state laws, regulations, and legal processes.
To enforce our Terms of Service and other agreements.
To protect the rights, property, or safety of Marcos, our customers, employees, or the public.
To detect, prevent, and address fraud, security breaches, and other potentially illegal or harmful activities.

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own independent marketing purposes. However, we may share your information with certain trusted third parties in the following circumstances:

4.1 Service Providers

We engage third-party companies and individuals to perform services on our behalf, such as payment processing, order delivery and logistics, website hosting, IT support, email delivery, analytics, customer service platforms, and marketing services. These service providers are granted access to your personal information only as necessary to perform their functions and are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

4.2 Business Transfers

If Marcos is involved in a merger, acquisition, asset sale, reorganization, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if your information becomes subject to a different privacy policy as a result of such a transaction.

4.3 Legal Requirements and Protection

We may disclose your personal information if required to do so by law or in response to valid requests from public authorities (e.g., a court order, subpoena, or government agency request). We may also disclose your information where we believe disclosure is necessary to:

Comply with any applicable law or regulation.
Protect and defend our legal rights or property.
Prevent or investigate possible wrongdoing in connection with our services.
Protect the personal safety of users of our services or the public.

4.4 Aggregated and De-Identified Data

We may share aggregated, de-identified, or anonymized information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.

4.5 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so, for example, when you opt into a joint promotion with a partner restaurant or food brand.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction.

5.1 Security Measures

Encryption: Our website uses Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology to encrypt data transmitted between your browser and our servers.
Access Controls: Access to personal information is restricted to authorized employees and service providers who need it to perform their job functions. We use role-based access controls and require strong authentication.
Payment Security: Payment card data is processed through PCI-DSS compliant third-party payment processors. We do not store full payment card numbers on our systems.
Regular Audits: We conduct regular security assessments, vulnerability scans, and review our data collection, storage, and processing practices.
Incident Response: We maintain a data breach response plan and will notify affected individuals and relevant authorities as required by applicable law in the event of a security breach involving your personal information.

Important Notice: While we implement commercially reasonable security measures, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your personal information. You are also responsible for maintaining the confidentiality of your account credentials.

6. Your Privacy Rights

Depending on your state of residence and applicable law, you may have the following rights regarding your personal information. We are committed to honoring these rights in accordance with applicable United States privacy laws.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA, as amended by the CPRA:

Right	Description
Right to Know	You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the purposes for collection, and the categories of third parties with whom we share it.
Right to Delete	You have the right to request deletion of personal information we have collected from you, subject to certain exceptions permitted by law.
Right to Correct	You have the right to request correction of inaccurate personal information we maintain about you.
Right to Opt-Out of Sale/Sharing	You have the right to opt out of the "sale" or "sharing" of your personal information as defined under CCPA/CPRA, including sharing for cross-context behavioral advertising.
Right to Limit Use of Sensitive PI	You have the right to limit our use and disclosure of sensitive personal information to certain permitted purposes.
Right to Non-Discrimination	We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny services, charge different prices, or provide different quality of service because you exercised your rights.
Right to Data Portability	You have the right to receive a copy of your personal information in a portable, readily usable format.

6.2 General Privacy Rights for All Users

Regardless of your state of residence, we provide all users with the following capabilities:

Access: You may access and review the personal information associated with your account by logging into your account settings.
Correction: You may update or correct inaccurate information in your account profile at any time through your account settings or by contacting us.
Deletion: You may request the deletion of your account and associated personal information by contacting us at [email protected].
Marketing Opt-Out: You may opt out of promotional communications at any time.

6.3 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, please submit a verifiable consumer request by:

Emailing us at: [email protected]
Including the subject line: "Privacy Rights Request"

We will acknowledge receipt of your request within 10 business days and respond to your request within 45 calendar days of receipt. If we require more time, we will inform you of the reason and the extension period (up to an additional 45 days) in writing. We may need to verify your identity before processing your request to protect your privacy and security. We will not fulfill requests from third parties unless you have provided authorized agent authorization.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Retention Periods

Type of Data	Retention Period
Account Information	Duration of account plus 3 years after account closure
Order History and Transaction Records	7 years (for tax, accounting, and legal compliance purposes)
Payment Records	7 years or as required by applicable financial regulations
Customer Support Communications	3 years from the date of the last communication
Marketing Preferences and Opt-Out Records	Indefinitely, to honor your preferences
Website Usage and Analytics Data	Up to 26 months from collection
Cookie and Tracking Data	As specified in our Cookie Policy, typically 13 months

When your personal information is no longer needed, we will securely delete, destroy, or anonymize it in accordance with our data retention and disposal procedures.

8. Cookie Policy and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site traffic, and assist in our marketing efforts.

8.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites function properly, work more efficiently, and to provide analytical and marketing information to website owners.

8.2 Types of Cookies We Use

Strictly Necessary Cookies: Essential for the website to function. They enable core functionalities such as security, network management, and account access. You cannot opt out of these cookies.
Performance and Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site (e.g., Google Analytics).
Functional Cookies: These enable enhanced functionality and personalization, such as remembering your preferences and order history.
Targeting and Advertising Cookies: These cookies are used to build a profile of your interests and show you relevant advertisements on other sites. They work by uniquely identifying your browser and device.

8.3 Managing Your Cookie Preferences

You can control and manage cookies in several ways. Most web browsers allow you to control cookies through their settings. You may also be able to opt out of certain advertising cookies through industry opt-out tools such as the Digital Advertising Alliance (DAA) at optout.aboutads.info or the Network Advertising Initiative (NAI) at optout.networkadvertising.org. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders.

For more detailed information about the specific cookies we use and your options for managing them, please refer to our full Cookie Policy, which is available on our website.

9. Children's Privacy

Our website and food ordering services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or maintain personal information from children under the age of 13, or in accordance with the Children's Online Privacy Protection Act (COPPA), from children under 13 years of age without verifiable parental consent.

Notice to Parents and Guardians: If you believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will promptly investigate and, if confirmed, delete the information from our records.

We encourage parents and guardians to monitor their children's online activities and to help enforce this policy by instructing their children never to provide personal information on our website without their permission. If we discover that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete such information from our databases.

10. International Data Transfers

Marcos is based in the United States and primarily operates within the United States. Your personal information is collected, stored, and processed in the United States. However, some of our third-party service providers (including cloud hosting, analytics, and marketing platforms) may process your information in other countries, which may have data protection laws that differ from those in your jurisdiction.

Where we transfer your personal information outside of the United States to international service providers, we take steps to ensure that your information receives an adequate level of protection. We do this by:

Entering into data processing agreements with our third-party service providers that include appropriate data protection clauses.
Only engaging service providers that are certified under recognized privacy frameworks or otherwise provide adequate data protection safeguards.
Regularly reviewing the data protection practices of our international service providers.

By using our website and services, you understand that your information may be transferred to and processed in the United States and other countries. Where required by applicable law, we will seek your consent to such transfers.

11. Third-Party Links and Services

Our website may contain links to third-party websites, apps, or services, such as social media platforms, partner restaurants, delivery tracking services, and payment gateways. This Privacy Policy does not apply to those third-party services. We are not responsible for the privacy practices of third-party websites, and we encourage you to review the privacy policies of any third-party services you access through our website. The presence of a link on our website does not constitute endorsement of the third party's privacy practices.

12. California-Specific Privacy Disclosures

This section provides additional disclosures required under California law for California residents.

12.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information as defined under the CCPA:

Identifiers (name, email address, IP address, account username)
Personal information described in California Civil Code Section 1798.80(e) (name, address, phone number, payment card information)
Commercial information (purchase history, order records, products ordered)
Internet or other electronic network activity information (browsing history on our site, interaction with our website)
Geolocation data (approximate location from IP address; precise location if you grant permission)
Inferences drawn from personal information to create a profile about preferences and behavior
Sensitive personal information (such as payment card data processed on our behalf)

12.2 "Do Not Sell or Share My Personal Information"

California residents have the right to opt out of the "sale" or "sharing" of their personal information as defined under CCPA/CPRA. While we do not sell personal information in the traditional sense, we may share certain information (such as cookie identifiers and advertising IDs) with advertising and analytics partners in ways that may constitute "sharing" under California law. To opt out of this sharing, please contact us at [email protected] with the subject line "Do Not Sell or Share My Personal Information," or use the cookie preference controls available on our website.

12.3 Shine the Light Law

Under California Civil Code Section 1798.83 ("Shine the Light" law), California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].

13. Filing a Complaint with Authorities

We take all privacy concerns seriously and encourage you to contact us first at [email protected] if you have a complaint or concern about how we handle your personal information. We are committed to working with you to resolve your concerns promptly and fairly.

However, if you are not satisfied with our response or believe we are processing your personal information in a manner that violates applicable law, you have the right to file a complaint with the relevant data protection authority. In the United States, relevant authorities include:

Authority	Jurisdiction / Scope	Contact
Federal Trade Commission (FTC)	Federal consumer protection and unfair or deceptive trade practices	ftc.gov/complaint
California Privacy Protection Agency (CPPA)	California residents – CCPA/CPRA enforcement	cppa.ca.gov
California Attorney General	California consumer protection and privacy	oag.ca.gov
State Attorney General (Your State)	State-specific consumer protection and privacy laws	Contact your state's Attorney General office

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

Posting the updated Privacy Policy on our website at marcosmeal.click with a new "Last Updated" date.
Sending an email notification to the email address associated with your account (for significant changes).
Displaying a prominent notice on our website for a period following the update.

Your continued use of our website and services after the updated Privacy Policy has been posted constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If you disagree with the changes, you must stop using our services and may request deletion of your account and personal information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are dedicated to addressing all privacy inquiries in a timely and thorough manner.

Privacy Contact Information

Business Name:	Marcos
Email:	[email protected]
Website:	marcosmeal.click
Subject Line:	Privacy Policy Inquiry

We will respond to all privacy-related inquiries within 10 business days of receipt. For formal privacy rights requests under the CCPA/CPRA, we will respond within the timeframes required by applicable law (45 days, with possible extension of an additional 45 days when reasonably necessary).

We are committed to working transparently and collaboratively with our customers to ensure that your personal information is handled with the utmost care and respect. Thank you for trusting Marcos with your information.